As a general rule, all goods and services supplied by a business to a customer must be of satisfactory quality, and, if a purpose is specified as part of the contract, fit for that purpose. This is implied by law and in consumer contracts and it cannot be excluded from contracts.
Where it is services rather than goods that are being provided, then they must be supplied with reasonable care and skill. When these standards aren't met it can lead to disputes between the supplier and the consumer.
Sometimes legal advice is needed to resolve the issue. Remedies available depend on when the problem arose, whether it is a business-to- business or business-to-consumer contract, and the extent to which the goods and/or services were defective.
At Hollingsworths we are experienced in bringing and defending claims relating to defective goods and services. We can advise you on the various remedies available, including rejecting goods, demanding a refund or asking for a repair.
To discover how Hollingsworths can help, please call us on 0116 204 7260 or complete the form below